SPECIAL ORDER
Special orders for retail shops have specific requirements for materials and are not sold on our website. The minimum order quantity for these is as follows:
Stair tread: 100pcs
Handrail: 100pcs (6’ and over)
Posts: 40pcs
Wood spindles: 1000pcs
Iron Balusters: 1000pcs
Vent (Flush mount): 500pcs
For any other material or item requests please contact us. Additionally, for special orders we require a 50% deposit. As well, as special orders are made specifically according to a customer’s request, so long as the order has been processed, no changes or cancellations can be made. Thank you.
Individual custom order
1. What is a special order?
Special order is an order for an item specially requested by a customer such as:
Special shape(diamond, round, triangle, buno, trapezoid etc.)
Special size(thickness, length, width etc.)
Special wood species(red oak, white oak, maple etc.)
Special wood grade(S&B, Select, country etc.)
2. How to make a special order?
if shape are Rectangle, Square, Cuboid,
Please offer all the measurements;
other shape, please offer a template can show your request: such as: Diamond, triangle, Half round, Pie, Trapezoid, Oval, etc.
usually it take three to five business days to manufacture the special orders.
3. Special order is FINAL SALE.
Special order is based on customer’s special request, as long as special order processed, the order cannot be changed or canceled.
